RETURNS
Return Policy:
WHAT IS YOUR RETURNS POLICY?
We will exchange or refund items provided the item is returned to us in the same unworn, unwashed condition with the swing tag still intact and in the clear packaging it was sent in within 14 days of the buyer receiving it.
If there is a scent of perfume or a mark on the item due to make-up or deodorant from trying on the item, the return will be refused and the item will be returned back to you. We reserve the right to refuse refunds if the returns procedures have not been followed.
Please note that original shipping charges are non-refundable and if your shipping fee was waived (thanks to free-shipping promotion), refund will be excluding shipping fee if your final order value falls below the threshold to receive free shipping.
In the interest of hygiene, hijabs and under caps will only be accepted for a return if they have not been worn/tried on. Hijab magnets are non-returnable. If there are any signs of wear it will be returned back to the purchaser.
WHEN WILL I RECEIVE MY REFUND?
Once the return has been processed and approved , you will receive a confirmation email indicating that your refund has been processed.
Remember that the payments to your credit card always depend on your bank/building society and can in some cases take 7-10 working days to reach your account.